A culture is not the sum of polices and procedures that the business sets and follows. It is not an HR policy that stipulates the organisational norms. A culture is not also the guiding document that determines how the business operates and behaves corporately. A culture is not aspirational slogans and goals. A culture is […]

If a farm experiences poor crop yields for many seasons, it means three things: the quality of the seeds may be bad, the environment is not suitable for farming, or the farmer crops’ cultivation is not proper. Similarly, if a business has been in a state of continuous decline, it means three things: the foundation […]

They start with big smiles and handshakes; can I stop you for a second please? All of us encounter the annoying salespeople who walk the streets trying to sign us up for regular direct deposits. This kind of street selling is the foolishest selling technique ever existed. Street selling is not only salesy but annoying […]

Most companies chat and chant about their transformational strategies and dynamic workplaces. Most HR directors and managers keep busy implementing the changes. The outcomes are always slogans that remain unactionable, no matter how the HR and OD fleets push. They always get the same results. As a result, change does not happen and frustration prevails. […]

Tell me who your friends are and I will tell you who you are. Befriend a pessimistic person and pessimism covers the sky. Befriend an optimistic and life smiles in your face. Hang out with a loser, and you see only the dead ends. Spend some time with successful and focused people and instantly you […]

A great customer service becomes greater when the customers are no longer viewed and treated as paying customers. It all starts with eliminating the idea of “Paying customers” from the minds of the customer service agents and officers. The responsibility hinges on the leaders’ shoulders to advocate the right leadership approach in the whole organization. […]

Defining the leadership training needs is crucial to unleash the full potential for everyone in the organisation. The problem is that most organisations do it wrong and conduct management training instead of leadership. They assume that they grow and develop their organisations and workforce, while in reality, they grow the problem they started and make […]

Sickened by the hocus-pocus of most economic geniuses featured on TVs and their complicated gibberish language that continues to confuse all of us, i found out that: Simplicity hurts as it exposes the ongoing economic trickery and manipulation. It is shockingly foolish how today’s media misinterpret what is happening economically. Let’s stop this rant and […]

What they think of me. What will they think of me if I do this or that. What if I have done something wrong and they laugh at me. Can I stop you for a second to tell you two fundamental facts that you should seriously consider and think of? The watchers on the bench […]

By definition, the doers do and the watchers watch. The doers pioneer their way and the watchers just sway. The first are leaders, whereas the second are followers. The doers are entrepreneurs and the watchers are employees. The doers are number one, whereas the watchers are all the other numbers. The doers’ attitude, let’s go […]