Most companies’ CEOs, executives, and managers spend long hours behind closed doors to steer and advance the ship. Many complicated graphs, presentations, and a thick pile of papers are employed to invent the competitive advantage that will make them different and unique. They want to unravel the secret recipe that will transform their business to […]

Remembering the ups and downs of 2019 and reflecting on the new projects, plans and challenges in 2020 help us to better understand where we stand now, and we are determined to do in the future.  As we are saying “Goodbye” to 2019 and hello to 2020, it is important to carefully envision the future […]

To the heads of business schools whose institutions offer and teach management and leadership MBA programs and different training programs. Please read and understand the following statement below because the lack of leadership in your educational institutions has adversely affected people in businesses around the world. The idea of managing and controlling things is logistically […]

A culture is not the sum of polices and procedures that the business sets and follows. It is not an HR policy that stipulates the organisational norms. A culture is not also the guiding document that determines how the business operates and behaves corporately. A culture is not aspirational slogans and goals. A culture is […]

If a farm experiences poor crop yields for many seasons, it means three things: the quality of the seeds may be bad, the environment is not suitable for farming, or the farmer crops’ cultivation is not proper. Similarly, if a business has been in a state of continuous decline, it means three things: the foundation […]

They start with big smiles and handshakes; can I stop you for a second please? All of us encounter the annoying salespeople who walk the streets trying to sign us up for regular direct deposits. This kind of street selling is the foolishest selling technique ever existed. Street selling is not only salesy but annoying […]

Most companies chat and chant about their transformational strategies and dynamic workplaces. Most HR directors and managers keep busy implementing the changes. The outcomes are always slogans that remain unactionable, no matter how the HR and OD fleets push. They always get the same results. As a result, change does not happen and frustration prevails. […]

Tell me who your friends are and I will tell you who you are. Befriend a pessimistic person and pessimism covers the sky. Befriend an optimistic and life smiles in your face. Hang out with a loser, and you see only the dead ends. Spend some time with successful and focused people and instantly you […]

A great customer service becomes greater when the customers are no longer viewed and treated as paying customers. It all starts with eliminating the idea of “Paying customers” from the minds of the customer service agents and officers. The responsibility hinges on the leaders’ shoulders to advocate the right leadership approach in the whole organization. […]