Most companies chat and chant about their transformational strategies and dynamic workplaces. Most HR directors and managers keep busy implementing the changes. The outcomes are always slogans that remain unactionable, no matter how the HR and OD fleets push. They always get the same results. As a result, change does not happen and frustration prevails. […]
A great customer service becomes greater when the customers are no longer viewed and treated as paying customers. It all starts with eliminating the idea of “Paying customers” from the minds of the customer service agents and officers. The responsibility hinges on the leaders’ shoulders to advocate the right leadership approach in the whole organization. […]
Do we blame companies which strive to meet unrealistic financial targets and please the analysts and investors expectations? Or we should blame the system
The downfall of many businesses often lies in their inability to clearly define their purpose. What are they truly trying to accomplish? Most businesses talk about their competitive advantages or unique selling points, but what they call a competitive advantage is vague and can hardly be understood. Essentially, a competitive advantage is how they gain […]
