The concept of the customer is always right has retarded the business thinking for a long time. It is nothing short of failure that most businesses advocate this motto and make it the cornerstone of their customer service. It has resulted in diminishing the spirit of employees who are viewed as second to customers.   […]

Although kicking off the new year usually starts with setting new goals, the goal of the goal is to achieve it not just to set it.  It is good to set a couple of strategic goals, but what greatly matters is to execute on them. Action speaks louder than words. Action speaks louder when we […]

The most indispensable skills in our day and age are not AI, computer or business skills. It is a must- have skill for all humans. The social skill, our human distinctive feature. It is shocking how people have lost this vital skill. Most people interact and behave like aliens. Their interpersonal communication skills are abysmal. […]

If you are seeking peace more than people’s noise and attention You aren’t bothered by criticism. You are mostly at peace with your past. You read more than scrolling up and down on your phone. Meaningful conversations matter a lot than shallow ones. A smaller social circle that does not exceed the number of fingers […]

If you do not know what you stand for as a leader, sorry to tell you that you your leadership journey has come to an end before it starts. Shout your purpose and tell the whole world about the impact that you are trying to make. If you want to lead and make an impact, […]

People who know me personally or read my posts know that I completely oppose firing and dismissing people in the business world. My point is that if you want to fire them, why you hired them. Befriending someone is similar to recruiting a candidate in a company. It is about checking out whether this candidate, […]

Most people, especially professionals and managers in companies lack the basic skills of interpersonal communication. Their social skills are awful. The problem is that they think that they possess the skills of all time.

The bigger the beam of light, the narrower it gets. This is the nature of the pupil of the eye. The similarity between the eye pupil and the bigot or the ignorant mind is appalling. Both contract when they are exposed to light. What is the difference between scientists and religious people? Religious people do […]

Not realizing this most managers start with a fundamental lack of understanding of what it means to be leaders, the skills that are required and the depth to which those skills need to be developed. If you are in a position that involves people, then you must take pride in the fact that people are […]

The most fundamental thing that is lacking and badly needed in most organisations is the craft and skill of leadership. Do not mistake management with leadership, I am talking about the business of inspiration, care, selflessness and empowerment. These things are not taught in business schools and delivered in corporate training programmes. Most managers, senior […]