Customer experience

Customer experience is employee experience. If employee experience is poor, customer experience is terrible. Most businesses pay less attention to their employees and focus on the fulfilment of their customers. Most companies invest hugely in upgrading their CRMs and IT systems to improve the customer experience. They give so much attention to the IT element […]

Design is everything

If you look at any building whether a small one with few storeys or a skyscraper, there should be a functional drawing for the constructed building. Architects create the drawings and civil engineers supervise the construction based on these drawings. It does not work the other way around. The functionality and totality of the design […]

Wishing people good is a skill.

You might feel jealous and envious of other people. While it is normal to feel so as humans, it is worth examining the emptiness inside us. Emptiness perpetuates all these negative feelings. So, examine and deal with this problem. On the other hand, wishing people good is not a built-in feature in our human psychology. […]

Arrogance in ignorance

The inability to take a step back and reconsider their positions if they are wrong is the disease inflicting the educated. They consider it a weakness. They blindly embrace some views as godly. As a matter of fact, this is all inherited from the industrial age top down system. Most people have been conditioned to […]

The next ten years

Undoubtedly, they would be much harder than the last 10 years. COVID has rung the bell for 2020 announcing a new decade of pandemics, lockdowns, restrictions, and vaccines. Going back to normality is an illusion. I am not pessimistic, but I am in favour of doing a reality check that is real. Lack of freedom […]

Ready to get started?

The absence of great leadership has caused major problems. Confusing management with leadership is the most overlooked problem of our time. To kick off and embark on the right leadership journey, it is worth answering the questions below. What is your purpose as a leader? Have you actioned your purpose? if yes, how? How has […]

Why did you create the company?

Most companies’ CEOs, executives, and managers spend long hours behind closed doors to steer and advance the ship. Many complicated graphs, presentations, and a thick pile of papers are employed to invent the competitive advantage that will make them different and unique. They want to unravel the secret recipe that will transform their business to […]

Do not deify your information

Sourcing information from one single source and consider it the most trusted is arrogance. If you want to be a well-informed doctor, studying and sticking to the way the information is regimented and taught in the medical schools is a disrespect to your intellectual faculties. If you want to be a notable economist, thinking economy […]

As-Is and To-Be

The “as-is” in business is the present situation without making any changes and adjustments. To-be is the future state. As Is mapping reveals how the business is operating today. To-be indicates how the business will operate in the future. If we take this at the personal not the business level, as-is and to-be mechanism teaches […]