Culture is by design not by default.

Most leaders treat their cultures as a by-product. Employees and customers often describe or talk about a great experience which they had with this company or that company. Culture is a brand. Leaders must fixate their sights on thoughtfully designing their organizational culture to be the brand that truly reflects what they stand for and […]

It starts and ends with leadership.

Organizations do not fail by themselves; leaders push them to the edge. A great culture is by design. Who designs or ruins the culture? Leaders do. A great or bad working environment for employees is the leaders making. Meaningful products and outstanding services are the outcomes of great leaders on board. The positive or negative […]

Bad employee experience means poor leadership.

Unfortunately, poor leadership adversely affects the whole organizational performance. It affects culture, employees and particularly customers. Poor leadership debilitates employee experience which negatively impacts customer experience. It is reciprocal. You cannot get loyal customers when your crucial task as a manager or a leader is to make employees feel threatened, unsafe, or unstable, they will […]

You develop the leaders; you develop the whole organization

The most fundamental phase of developing an organization that is much more difficult to comprehend by most executives and managers especially Human Resources and Organizational development is the very nature of the following fact. Developing the organization starts with developing the leaders. Leaders in the organization should be humble enough to understand that they cannot […]

True leaders eliminate corporate jargon

The industrial approach which has heavily dominated companies since the 17th and 18th centuries is still prevalent. Although the name changed from industrial to corporate, this type of communication springs from the mindset of managers and is cherished daily in their communication. True leaders strive to humanize the dehumanizing corporate communication Touching the lives of […]

Leaders attract believers, not skeptics

Let us consider this example below of an advertised job opportunity for the position of priest in the Catholic Church to examine how attracting the people who share the same ideology and belief is critical in attracting the right people. POSITION SUMMARY: A Roman Catholic priest is needed to coordinate and participate in Roman Catholic […]

The HR dilemma

Carrying out a huge leadership transformation in the organization is no longer the HR key job. The HR fleet in most organizations are service administrators not transformers. I know many HR and OD people who have a strong desire to change, but they are stuck between senior management old mentality and their relentless desire to […]

Culture and leadership are inextricably linked

A company is just a group of people. Businesses are not made up of structure and policies; they are made up of people. The true concept of culture is hugely misunderstood, and most people, including business consultants, senior managers and leaders, do not know the true meaning. They always grapple with explaining the core of […]

What determines the calibre of leadership in the business?

It starts with the leaders being humble enough to understand that they cannot move an inch in developing and advancing their organizations unless they develop themselves first by articulating and actioning their purpose. No one can flood the world from an empty cup. No one can be a leader and he or she is leaderless namely, […]