A great culture is visible

A culture is not the sum of polices and procedures that the business sets and follows. It is not an HR policy that stipulates the organisational norms. A culture is not also the guiding document that determines how the business operates and behaves corporately. A culture is not aspirational slogans and goals. A culture is […]

Mechanical or leaderly

Most companies chat and chant about their transformational strategies and dynamic workplaces. Most HR directors and managers keep busy implementing the changes. The outcomes are always slogans that remain unactionable, no matter how the HR and OD fleets push. They always get the same results. As a result, change does not happen and frustration prevails. […]

A great customer service becomes greater

A great customer service becomes greater when the customers are no longer viewed and treated as paying customers. It all starts with eliminating the idea of “Paying customers” from the minds of the customer service agents and officers. The responsibility hinges on the leaders’ shoulders to advocate the right leadership approach in the whole organization. […]

Are you a doer or a watcher?

By definition, the doers do and the watchers watch. The doers pioneer their way and the watchers just sway. The first are leaders, whereas the second are followers. The doers are entrepreneurs and the watchers are employees. The doers are number one, whereas the watchers are all the other numbers. The doers’ attitude, let’s go […]

The blind spot of organisational development

You cannot move an inch in developing any organisation on the surface of this planet unless there is a hearty consent from its leaders to develop themselves first. The idea of developing organisations through developing the whole ship and its crew without developing the captains’ ability to navigate through has retarded businesses for a long […]

How to develop your emotional intelligence? Part 3.

In order to develop your emotional intelligence, understand the nature of the problem discussed in the previous posts below. First grow your emotional intelligence then grow everything else. Grow your emotional intelligence, but do not be the psychologist. Emotional intelligence means that you are a successful social animal. You can relate to others successfully. Intelligence […]

How to spot a leaderless organisation?

It does not need a PHD in business to unravel the hallmarks of a leaderless organisation. Whether in private and public sectors, the symptoms are similar, easily diagnosable, but sometimes disguisable. By saying leaderless, the organisation is certainly purposeless. The most common things among such organisations are that: They are a ‘Me Too business’ and […]