A great customer service becomes greater

A great customer service becomes greater when the customers are no longer viewed and treated as paying customers. It all starts with eliminating the idea of “Paying customers” from the minds of the customer service agents and officers. The responsibility hinges on the leaders’ shoulders to advocate the right leadership approach in the whole organization. […]

Are you a doer or a watcher?

By definition, the doers do and the watchers watch. The doers pioneer their way and the watchers just sway. The first are leaders, whereas the second are followers. The doers are entrepreneurs and the watchers are employees. The doers are number one, whereas the watchers are all the other numbers. The doers’ attitude, let’s go […]

The blind spot of organisational development

You cannot move an inch in developing any organisation on the surface of this planet unless there is a hearty consent from its leaders to develop themselves first. The idea of developing organisations through developing the whole ship and its crew without developing the captains’ ability to navigate through has retarded businesses for a long […]

How to develop your emotional intelligence? Part 3.

In order to develop your emotional intelligence, understand the nature of the problem discussed in the previous posts below. First grow your emotional intelligence then grow everything else. Grow your emotional intelligence, but do not be the psychologist. Emotional intelligence means that you are a successful social animal. You can relate to others successfully. Intelligence […]

How to spot a leaderless organisation?

It does not need a PHD in business to unravel the hallmarks of a leaderless organisation. Whether in private and public sectors, the symptoms are similar, easily diagnosable, but sometimes disguisable. By saying leaderless, the organisation is certainly purposeless. The most common things among such organisations are that: They are a ‘Me Too business’ and […]

What is your purpose?

He started like this, I have accumulated ten years of experience doing this and that. I led many teams implementing different projects over the globe. He ended up the conversation, I think, I am a great leader. What’s about you? He asked me, I am a student of leadership, I replied. He repeated his statement, […]

Are you number one or two?

In business, there is a huge difference between number one and the rest of the numbers. Being number one means you are the captain of your ship. Marching first entails responsibility, managing risk, navigating the business, guiding people, looking after them, paying their wages and a lot of things. Simply, you job is to lead […]