Customer experience

Customer experience is employee experience. If employee experience is poor, customer experience is terrible. Most businesses pay less attention to their employees and focus on the fulfilment of their customers. Most companies invest hugely in upgrading their CRMs and IT systems to improve the customer experience. They give so much attention to the IT element […]

Who fails the business?

Bad design and a weak foundation are the contributing factors to the collapse of any building. In these cases, certainly, the architects and the civil engineers are at fault, not the workers who build the building. Even a well-designed building will not stand on a bad foundation. The engineers’ top priority is to ensure the […]

Corporate training.

Defining the leadership training needs is crucial to unleash the full potential for everyone in the organisation. The problem is that most organisations do it wrong and conduct management training instead of leadership. They assume that they grow and develop their organisations and workforce, while in reality, they grow the problem they started and make […]

Are you a doer or a watcher?

By definition, the doers do and the watchers watch. The doers pioneer their way and the watchers just sway. The first are leaders, whereas the second are followers. The doers are entrepreneurs and the watchers are employees. The doers are number one, whereas the watchers are all the other numbers. The doers’ attitude, let’s go […]