If a company is producing and delivering average products and services, probably they are mediocre. Recently, I had a terrible experience with an airline that I will fully address in a future post. Their problem is that they want to be seen as a market leader or a big player, but they are far below […]
The problem with me-too companies is that they lack the problem-solving capacity. Quality is not an objective. They exist to produce similar products and deliver unneeded services. They confuse customers. When problems arise, they do not deal and ignore the following key fact: How a company disintegrates tells us much about why it was structured […]
As far as great leadership is concerned, there are no power hierarchies. There are no pyramids. There are no knowledge powers. Dismantling power hierarchies eliminates “Us-vs-Them” and the top and the bottom.
When companies face a risky situation, the normal business practice is that senior managers end up with a graph that nobody understands. The resulting data is compiled from a mixture of complicated analyses that do not diagnose the problem or provide a way to a solution. Such analyses usually further complicate the situation. Who is […]
A great customer service becomes greater when the customers are no longer viewed and treated as paying customers. It all starts with eliminating the idea of “Paying customers” from the minds of the customer service agents and officers. The responsibility hinges on the leaders’ shoulders to advocate the right leadership approach in the whole organization. […]
Since the creation of the first company in the history of mankind, the top down pyramid has been the inspiration. Why? History proudly answers and speaks volumes about this “why” by travelling us through its timelines. It all started when Humans discovered agriculture and minded farming which enriched the few at the top and centralized […]
Most entrepreneurs and leaders fail because they are purposeless. And purposeless leaders create purposeless businesses, hire purposeless people and make purposeless and valueless products
The idea that people are replaceable in times of certainty and uncertainty in the corporate world became a reality in people’s minds. The corporate education and the corporate cultures have discouraged most leaders from making any serious attempt to carry out a major transformation.
People do not live to eat, they eat to live. Profits are very important for the survival of any business, but what your business is living to achieve. It should exist to contribute and lead
The failure of most businesses stems from their inability to determine why they exist. What are they trying to achieve? Most businesses talk about their competitive advantages or unique selling points, but what they call a competitive advantage is vague and can hardly be understood. Essentially, a competitive advantage is how they gain superiority over […]