To the heads and deans of business schools around the world

To the heads of business schools whose institutions offer and teach management and leadership MBA programs and different training programs. Please read and understand the following statement below because the lack of leadership in your educational institutions has adversely affected people in businesses around the world. The idea of managing and controlling things is logistically […]

A great customer service becomes greater

A great customer service becomes greater when the customers are no longer viewed and treated as paying customers. It all starts with eliminating the idea of “Paying customers” from the minds of the customer service agents and officers. The responsibility hinges on the leaders’ shoulders to advocate the right leadership approach in the whole organization. […]

Redefining the definitions changes the whole game.

Google defines management as the process of dealing with or controlling things or people. Let’s focus on the last three words, controlling things or people. The idea of managing and controlling things is logistically and technically understandable, but the notion of managing and controlling people is dehumanizing and should be disregarded. People strive to be […]