A great customer service becomes greater

A great customer service becomes greater when the customers are no longer viewed and treated as paying customers. It all starts with eliminating the idea of “Paying customers” from the minds of the customer service agents and officers. The responsibility hinges on the leaders’ shoulders to advocate the right leadership approach in the whole organization. […]

Redefining the definitions changes the whole game.

Google defines management as the process of dealing with or controlling things or people. Let’s focus on the last three words, controlling things or people. The idea of managing and controlling things is logistically and technically understandable, but the notion of managing and controlling people is dehumanizing and should be disregarded. People strive to be […]