Bad employee experience means poor leadership.

Unfortunately, poor leadership adversely affects the whole organizational performance. It affects culture, employees and particularly customers. Poor leadership debilitates employee experience which negatively impacts customer experience. It is reciprocal. You cannot get loyal customers when your crucial task as a manager or a leader is to make employees feel threatened, unsafe, or unstable, they will […]

You develop the leaders; you develop the whole organization

The most fundamental phase of developing an organization that is much more difficult to comprehend by most executives and managers especially Human Resources and Organizational development is the very nature of the following fact. Developing the organization starts with developing the leaders. Leaders in the organization should be humble enough to understand that they cannot […]

Confusing purpose with vision

Purpose is a DNA? It is the difference that you are making in the world. Vision is how the world would look like when you achieve your purpose. Vision is about envisioning. Purpose is who you truly are. It is your identity. Vision is about envisioning and plainly describing the picture of the future.

Purpose and profit

Making money out of money and maximizing profits irrespective of the quality of the products and the working conditions for people have characterized the capitalist narrative. A crucial difference exists between the amount of value created by companies and the amount of money they generate. If businesses are judged by the amount of money created, […]

Entrepreneurship is not about starting a business

Most people think that entrepreneurship is about starting, organizing, and managing any enterprise and selling anything to people. They think that leadership is about maintaining that enterprise and managing people. Entrepreneurship is a serious and genuine attempt at solving big problems. It is about addressing them in a business model. Entrepreneurship is not about selling […]

The leader’s mind.

The leader’s mind may be defined in the spirit of upholding unquestionable beliefs about the world and translating those beliefs into action. The power of the leader’s beliefs and action induce and inspire people to cooperate with him or her. An important part of the leader’s mind is that it does not dictate or use […]

Ring the bell. Where are the carrots?

Ivan Pavlov was a Russian physiologist who worked on conditioned responses. He discovered by experimenting on dogs that they learned to associate different stimuli and objects with food. Pavlov monitored and measured the connections between the dogs, food, and salivary behaviors. Pavlov added a bell to the experiment to use as a stimulus. After providing […]

Trust is not a training program

When trust is low, time is wasted with people second-guessing, doubting, and investigating each other to stay safe. They double-check and micromanage everything. Companies that make money an empowering vision, competition, greed, and selfishness govern people’s behavior; therefore, playing the cooperative game is impossible. Trust is the denominator that brings people together to make something […]

The million causes of failure in leadership

In fact, there are more than 1,000,000 causes, but we can boil them down into the major ones. A lack of understanding, misunderstanding and misapplying leadership are enough to fail any organization or business irrespective of the sector, size and industry. Unwillingness and inability to ditch the managerial brain and brace the purposeful and humane […]

True leaders eliminate corporate jargon

The industrial approach which has heavily dominated companies since the 17th and 18th centuries is still prevalent. Although the name changed from industrial to corporate, this type of communication springs from the mindset of managers and is cherished daily in their communication. True leaders strive to humanize the dehumanizing corporate communication Touching the lives of […]