Purpose determines the impact

Great businesses are measured by their leaders’ purposes in terms of their clarity and consistency. It is the leader’s purpose that draws the big picture for the whole business, its broader contribution, and its final impact. This is the core of leadership. If the impact is positive, the business purpose is sound, if it is […]

Leadership not management skills.

Most managers have learnt the skills of managing capital, assets, or systems but they have never been taught how to inspire and look after people. What they have learnt is the art of management and the ability to generate results that are interpreted as beneficial to the senior management. Leadership presents a fundamental task: How […]

If you are a leader, what is your purpose?

The number of leaders who are purposeless and they are consciously aware of this is staggering. The impact on everyone around them is huge. If you do not know what you stand for as a leader, sorry to tell you that you your leadership journey has come to an end before it starts. Shouting your […]

Culture is by design not by default.

Most leaders treat their cultures as a by-product. Employees and customers often describe or talk about a great experience which they had with this company or that company. Culture is a brand. Leaders must fixate their sights on thoughtfully designing their organizational culture to be the brand that truly reflects what they stand for and […]

The economics of leadership

What is the value created for employees in terms of providing them with an inspiring and an empowering working environment? What is the value created for customers through the meaningful products and services? What is the value and impact created and generated for all stakeholders? What is the overall impact of the whole organization? Is […]

It starts and ends with leadership.

Organizations do not fail by themselves; leaders push them to the edge. A great culture is by design. Who designs or ruins the culture? Leaders do. A great or bad working environment for employees is the leaders making. Meaningful products and outstanding services are the outcomes of great leaders on board. The positive or negative […]

When beliefs are in conflict with actions

Although leadership is a practicable skill that can be developed and nurtured like any other skills, it is largely driven by the set of values, convictions, principles, and beliefs that leaders intrinsically developed and cherished through their lives. I met a banker recently who strived to convince me that he possesses all the great leadership […]

Very mediocre

If a company is producing and delivering average products and services, probably they are mediocre. Recently, I had a terrible experience with an airline that I will fully address in a future post. Their problem is that they want to be seen as a market leader or a big player, but they are far below […]

Bad employee experience means poor leadership.

Unfortunately, poor leadership adversely affects the whole organizational performance. It affects culture, employees and particularly customers. Poor leadership debilitates employee experience which negatively impacts customer experience. It is reciprocal. You cannot get loyal customers when your crucial task as a manager or a leader is to make employees feel threatened, unsafe, or unstable, they will […]

You develop the leaders; you develop the whole organization

The most fundamental phase of developing an organization that is much more difficult to comprehend by most executives and managers especially Human Resources and Organizational development is the very nature of the following fact. Developing the organization starts with developing the leaders. Leaders in the organization should be humble enough to understand that they cannot […]