A great customer service becomes greater

A great customer service becomes greater when the customers are no longer viewed and treated as paying customers. It all starts with eliminating the idea of “Paying customers” from the minds of the customer service agents and officers. The responsibility hinges on the leaders’ shoulders to advocate the right leadership approach in the whole organization. […]

Corporate leaderlessness trainings.

Defining the leadership training needs is crucial to unleash the full potential for everyone in the organisation. The problem is that most organisations do it wrong and conduct leaderlessness trainings instead of leadership ones. They assume that they grow and develop their organisations and workforce, while in reality, they grow the problem they started and […]

The biblical protocols of the industry.

Name any industry and you find a list of red tape protocols that never end. Abiding them shows your professionality. Challenging them shows your inexperience. Let’s consider the HR and recruitment industry and take a pause at its protocols. Google the word interviews, strike your keyboard and zillions of articles come up. Go to any […]

The blind spot of organisational development

You cannot move an inch in developing any organisation on the surface of this planet unless there is a hearty consent from its leaders to develop themselves first. The idea of developing organisations through developing the whole ship and its crew without developing the captains’ ability to navigate through has retarded businesses for a long […]

Why are most recruitment solutions dysfunctional by default?

Attract, source, hire, on-board, retain, reward then fire. This is how most cloud based recruiting solutions are built and configured to secure the right talents. Accelerating the hiring process through streamlining the process to engage candidates and their management. The source of power comes from the system capability to hire the best candidates for the […]

How to spot a leaderless organisation?

It does not need a PHD in business to unravel the hallmarks of a leaderless organisation. Whether in private and public sectors, the symptoms are similar, easily diagnosable, but sometimes disguisable. By saying leaderless, the organisation is certainly purposeless. The most common things among such organisations are that: They are a ‘Me Too business’ and […]

The ABCs of running a business.

Do not compromise on prices, improve your offerings Lower prices do indicate that the seller has compromised two main things, either the quality of the products or the working conditions for the workers. Discounts attract customers and empty shelves, but when they become repetitive and bottoming down the prices is the strategy, things go wrong. […]